Last updated: 29 September 2026
The short version. All purchases are final once they're delivered to your account. We don't give refunds if you change your mind, don't use what you bought, or forget to cancel. If something you bought is faulty, or we charged you by mistake, we'll put it right. You can cancel Footy Plus at any time to stop future payments. None of this affects your legal rights.
| Situation | What we'll do |
|---|---|
| It doesn't work or isn't as described | We'll fix it. If we can't fix it within a reasonable time, we'll refund you. This is your legal right. |
| You were charged twice, or charged because of an error on our side | Refund of the wrong charge. |
| We remove a main Footy Plus benefit, or close the game, during a period you've paid for | Refund for the unused part of that period. |
When we do refund an in-game purchase, the items from it are removed from your account.
Refunds are paid by our payment partner Stripe (Link) to the card or account you paid with. They usually appear within 5 to 10 working days, depending on your bank.
Go to app.link.com and sign in with the email you paid with, use the "Manage subscription" link in the game, or email us. Cancelling stops the next payment, and you keep Plus until the end of the period you've already paid for. You don't need to give a reason.
This policy adds to your legal rights as a consumer and never replaces them. At checkout you agree that digital purchases start straight away, which means the standard 14-day right to cancel no longer applies once your purchase has started (see our Terms). Your right to a fix or refund for faulty items stays in place.
If there's a problem, please contact us before asking your bank to reverse a payment. We can usually sort it out faster. If you ask your bank to reverse a payment, we'll remove the items from that purchase while it's open. If chargebacks are misused, we may suspend the account.